SMS Messages

  • Updated

Overview

CAS 360 allows you to send all document deadline reminders via SMS to your clients. 

Users can even attach documents, allowing your clients to easily review the document in question. 

Best of all, your client is able to reply to this via SMS. Their response will come directly back into CAS 360, enabling you to have a real-time conversation with your clients.

How to send SMS Document Reminders?

From the Main Toolbar, go to Company.

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Select the Document Deadline Alert and select Send Reminder. mceclip0.png
Select Send via SMS
Toggle any attachment to be included in the reminder SMS.  mceclip2.png
Select the SMS Recipient. Click the Missing Mobile link to include a valid HK mobile number. mceclip4.png
To send a notification click Send.

If a reminder was previously sent, CAS 360 will track and display the date when the last reminder was sent. Hover the cursor over the Document Deadline Alert mceclip8.png to view.  

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The CAS 360 SMS Messages screen stores all outgoing and incoming messages that have been sent from CAS 360. From this screen, you will be able to view, send and track the delivery of all SMS sent and received from CAS 360.

When an SMS response is received, CAS 360 will alert the user with a notification.

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From the Main Toolbar, Select Messages mceclip1.png
Select SMS Messages mceclip1.png

From the SMS Messages screen, review the text history by selecting  

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Review all messages, and if required send additional text messages by using the free-form text field.

Advanced Filters

Use the advanced filters in CAS 360 to easily manage your SMS Messages list on-screen

Field
Explanation
All Display all SMS Messages
Today

Display all SMS Messages from today

This week

Display all SMS Messages from the last 7 days

This month

Display all SMS Messages from this month

Unread

Display all unopened SMS Messages

Sent by Me Display all SMS Messages sent by the current user

SMS Messages via the Documents Screen

The Documents screen in CAS 360 has been enhanced to show all documents you have sent SMS reminders for and all messages related to that document can be viewed with the click of a button.

From the Main Toolbar, go to Documents

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The View SMS icon will allow users to view and reply to SMS messages sent via CAS 360

If multiple recipients were selected for the SMS reminder, users can flip between the correspondences of the different recipients.

 

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