Users and Integrations
Manage roles, MFA, security settings, app integrations, and digital signing features.
Accessing CAS 360
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Can't sign into CAS 360
Solution Follow the steps below to troubleshoot your CAS 360 log in: Ensure that you are using the co...
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How to Set up MFA with Authentication App
Multi-Factor Authentication (MFA), sometimes known as Two Factor Authentication, 2FA, 2SA or TFA is a secu...
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How to Set up MFA with SMS
Multi-Factor Authentication (MFA), sometimes known as Two Factor Authentication, 2FA, 2SA or TFA is a secu...
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Multi-Factor Authentication (MFA): verification codes generated by my app are not working
Query For Multi-Factor Authentication (MFA) the six-digit verification codes generated by my app are not w...
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My phone was lost or stolen. How do I disable Multi-Factor Authentication?
If your phone was lost or stolen, we strongly recommend that you change your BGL 360 password. This will h...
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Password Policy for CAS 360
Password Rules To ensure the protection of your critical data, BGL requires passwords to meet certain comp...
Support Queries
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CAS 360 Security White Paper
BGL has documented policies and procedures for risk assessment, data security, release management, securi...
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How to change the colour of the 'Review Documents' button.
To change the colour of the Review Documents button on the Modern Email Templates, please see the followin...
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How to choose a different email address for a signing contact
You can now select a different email address for a contact to send documents to be signed, either through ...
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How to consolidate duplicate addresses
Query I have duplicate addresses in my addresses screen. How do I merge these addresses together? Sol...
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Message: A new version of CAS 360 is available. Please refresh your browser to upgrade
For CAS 360 users who are still logged in when the update is released, they will receive a pop-up message ...
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Page not Loading / Clear your cache
After a CAS 360 update, some users may face certain pages that are not loading properly, either showing a ...
Email Settings
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Email Settings
Overview The Email Settings screen allows you to set the email sender name and reply-to address for emails...
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Use your Firm's address to send emails from CAS 360: Change the no-reply@cas360.com.au address
Overview CAS 360 allows you to customise the outgoing email address for all correspondence to your clients...
Integrations
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Addresses Powered by Google
Address searching in CAS 360 is now powered by Google! In this day and age, we have all come to increasin...